Office Policies

Welcome to our office! We are glad you have selected us for all your dermatology care! In order to make the visits smooth and avoid any misunderstandings, our policies are outlined below.

Confidential Communications: We value your right to privacy. Please be aware that we will call both your home and cell numbers in order to: confirm appointments, return your calls and ask you to call the office. We will not leave medical information on the message.

Email/Text: You may contact the office through the website for questions, medication refills, and to request appointments. If you contact us outside business hours, we will respond the following business day. Stone Oak Dermatology may email or text you periodically regarding services and updates from the office. Confidential information will not be transmitted via email. Text messages are encrypted and HIPAA compliant.

Financial Policy: Your insurance policy is a contract between you and your insurance company; therefore it is your responsibility to know how your benefits work. Please make sure you have a copy of current primary and secondary insurance. We will ask to copy your driver’s license (a policy of the insurance company). We will also take a picture of you for identification purposes that will become part of your medical record. Your insurance will be verified prior to your appointment. We will ask to keep a credit card on file. Your information will be stored securely. You will have 10 days to pay or your credit card will be charged automatically. You are responsible to notify us of any insurance changes. You will be asked to pay copayments and non-covered or cosmetic services at the time of your appointment. Patients without insurance are responsible for full payment at the time of service. Many procedures in dermatology are considered by Medicare and private insurance as non-covered such as removal of skin tags, benign moles, seborrheic keratosis, as well as spider veins and removal of whiteheads and others. Cosmetic procedures will not be billed to insurance. A $100 deposit will be required to book a cosmetic procedure and is subject to be forfeited if less than 24 hour cancellation notice is given.

Appointments: You will receive 3 appointment reminders: 1 week before and also the day of. Stone Oak Dermatology requires 24 hour notice to cancel appointments. Please call the office during working hours or leave a message after hours. All No Show appointments will be charged a $50 No Show fee.

Product Sales: Products may be purchased online at stoneoakdermatology.com with free 2-day shipping or by phone for curbside pick-up at the office. Products may be returned unopened within 14 days for a full refund. Opened products may be returned within 14 days for credit. In the event of an adverse reaction, products may be returned for a full refund within 14 days.

Medical Records: You will be provided access to a patient portal via electronic medical record system. Patients requesting paper copies of medical records will be charged $1 per page up to 10 pages and $25 for 10 pages or more. Requests for medical records for any other purpose are subject to $30 charge. Any forms that you request us to fill out on your behalf, will be subject to a $30 charge. No charge applies for records requested by another physician.

Labs/Outside Testing: If your visit includes biopsies, lab tests or cultures, the specimen(s) will be sent out for processing and testing. You may receive a separate bill from the laboratory. Any questions should be directed to the laboratory billing department.

Minors, Incompetent Adults, and Adult Students covered by Parent’s Insurance: A parent or legal guardian must accompany all children under the age of 18 on the first visit, minors may come in by themselves if a minor consent has been signed and is on file in their record. Legal guardians of minors or incompetent adults must bring supporting evidence in order to render services. In the case of divorced parents, the parent bringing the child into the office is responsible for the bill. If you are over 18, you are responsible for the bill unless other arrangements were made prior to the appointment.

Dismissal: Stone Oak Dermatology is happy to serve all patients: however, we reserve the right to dismiss any patient showing disruptive and/or disrespectful conduct, non-compliance with medical advice and/or treatment, or non-compliance with our office policies.

COVID-19 Procedures and Policies: For your and our staff’s safety, we are implementing the following: We follow COVID-19 precautions. The office has been thoroughly cleaned and rooms are disinfected between patients. We ask that you access the patient portal and fill out the necessary forms prior to your appointment. If you are ill, please call and reschedule your appointment.

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